VPN connected but no internet

Check the original network

Disable VPN completely and open several sites. Verify automatic date and time, then compare Wi-Fi with mobile data. Stop other VPN apps, system proxies, DNS filters, and network security tools during the controlled test.

Check the subscription

Refresh the URL in the client. A profile-list error belongs to the subscription domain, website TLS, account expiration, or secret token and can occur independently of VPN-node health.

After key reissue, remove the old subscription and import the new URL. The old one is intentionally invalid.

Interpret the error

• DNS error: test name resolution inside the tunnel.
• TLS handshake error: verify time, SNI, certificate, and core compatibility.
• Connection refused: the address responds but the service rejects the port.
• Timeout or SYN-SENT: investigate routing, packet loss, filtering, or firewall.
• Connected without traffic: inspect server outbound, routing, DNS, and MTU.

Controlled test

Test one profile and one HTTPS request, then compare a profile in another location. Record time zone, ISP, network type, app version, profile, and sanitized log lines for support.

Key reissue

Reissue only when the URL is exposed or access-key validation fails. It does not change the network route and does not automatically repair TLS or DNS.

Frequently asked questions